Warranty

We will work closely with you to insure that each piece meets your design expectations. We encourage you to call or email us to discuss any part of the design process. When you order your piece, an order confirmation email will be sent to you itemizing the details of your piece. We highly recommend that you carefully review this order confirmation and contact us immediately if any detail is not as you intended. 

For most rings, and some other pieces, we will automatically email you a CAD (computer-aided design) layout of the personalization you have ordered. Lettering styles (aka fonts) can be viewed on our site using the Design Tools page. 

We stand behind our pieces 100% and guarantee them to be made to your exact specifications and to be free of defects in workmanship. All metals and gems are conflict-free, eco-friendly and high-quality. Your jewelry will be made of the specific metal you ordered and its signifying metal mark will be stamped on the piece. Prior to shipping, each piece is given a careful inspection to make certain it meets our exacting standards. 

We are proud of the fine jewelry we create at Sorella. We are so confident that you will be too, we offer this guarantee. If for any reason you are unhappy with the jewelry we have created for you, you may return it to us within 30 days for a full refund.