Order Info

Methods of Payment
We accept Visa, MasterCard, American Express, Discover, and PayPal (including PayPal's new Bill Me Later service on orders of $99 or more with no interest if paid in full within 6 months! Just choose PayPal as your payment option and then choose "Bill Me Later" when you're directed to the PayPal site.).

Order Processing
Upon receipt of your order, we will send a confirmation email to the address you provide us. This email will list the personalization details of the piece you have designed. Please review the order information closely and contact us by phone or email if any item is not as you intended.

If we do not receive notification from you of any changes within 24 hours of your receipt of our confirmation email, we will begin the order process. We will process the charge to your credit card and upon authorization we will begin creating your piece. Depending upon the complexity of your design, the creation of your piece can be completed in as soon as two weeks, but no longer than four weeks.

Should you, for any reason, need to cancel your order after the piece has gone into production but prior to shipment, a 20% cancellation fee will be charged to cover our production costs.

Warranty
Sorella Jewelry Studio proudly considers our jewelry wearable works of art. In order to ensure that your purchase experience with us is a positive one, we make the following promises.

We will work closely with you to insure that each piece meets your design expectations. We encourage you to call or email us to discuss any part of the design process. When you order your piece, an order confirmation email will be sent to you itemizing the details of your piece. We highly recommend that you carefully review this order confirmation and contact us immediately if any detail is not as you intended.

For most rings, and some other pieces, we will automatically email you a CAD (computer-aided design) layout of the personalization you have ordered. Lettering styles (aka fonts) can be viewed on our site using the Design Tools page.

We stand behind our pieces 100% and guarantee them to be made to your exact specifications and to be free of defects in workmanship. All metals and gems are conflict-free, eco-friendly and high-quality. Your jewelry will be made of the specific metal you ordered and its signifying metal mark will be stamped on the piece. Prior to shipping, each piece is given a careful inspection to make certain it meets our exacting standards.

We are proud of the fine jewelry we create at Sorella. We are so confident that you will be too, we offer this guarantee. If for any reason you are unhappy with the jewelry we have created for you, you may return it to us within 30 days for a full refund.

(Please note that should any jeweler other than Sorella Jewelry Studio work on your piece, the Sorella Jewelry Studio warranty will be voided. Additionally, Sorella is not responsible for an individual's allergic or other type of reaction to any precious metal.)

Shipping
Sorella offers FREE SHIPPING in the United States on all standard production orders. Orders are shipped via UPS Ground (or USPS Priority Mail to P.O. Boxes). If you'd like to receive your purchase quicker, we offer a 6-Business Day Rush Service for an additional charge of $75 ($50 Rush Fee and $25 Overnight Shipping).

For your protection, delivery must be accepted and signed for by an adult.

To prevent credit card fraud, we prefer to ship only to the billing address on file for the credit card used. If you wish to have your piece sent to an alternate waaddress, we will ask that you sign the order confirmation email that we send you and fax it to us along with a copy of your driver's license and credit card. International orders will be shipped to the billing address only. These precautions are for the protection of both the cardholder and Sorella.

Sorella products are custom made-to-order in our Michigan studio and usually ship within 2 to 4 weeks. The customer agrees not to hold Sorella Jewelry Studio responsible for production delays and agrees a delay does not constitute a right to refund or cancel. Every effort will be made to ship your jewelry as soon as possible. and notification will be made of any delay.

International Shipping (Outside of the USA)
Sorella has partnered with a trusted third-party company, Bongo International, to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and click the orange "Outside the US?" button on the Shopping Cart page. The items will automatically be transferred into a Bongo cart and you'll see shipping options and duties displayed. Bongo bases shipping costs on weight, rather than value, making rates very reasonable. Bongo will process your payment and guarantee delivery. Our Six Business Day Rush Service is unfortunately not available on international orders.

Sales Tax
Sales tax will only be assessed for orders that are shipped to addresses within the state of Michigan.

We Salute Our Military With Special Savings!

We love creating personal pieces for those serving in the military!

We appreciate your service and understand how painful it can be to be separated from your loved ones for long periods of time. Having a special, very personal piece of jewelry to remind you of those you love can be a real comfort during your time apart.

We want to help by offering a special discount to all customers who are serving in the military or are sending an order to someone serving in the military.

Just email us with your APO, FPO, or military base billing and/or mailing address and we'll email you a coupon code that you'll enter at checkout for a 7.5% savings on your entire order!

And, shipping within the US and to APO and FPO addresses is always free!